SHOP GUIDE
Click on the [Register] link and complete the form in order to create your account.
Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward points.
Registering also saves you the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward points.
Registering also saves you the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to cart.
Step 3: Sign in with your registered ID or choose to shop as guest.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and confirm your order number.
Step 1: Search for products.
Step 2: Add products to cart.
Step 3: Sign in with your registered ID or choose to shop as guest.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and confirm your order number.
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- PayPal
- Credit Card
- Visa
- MasterCard
- American Express
- PayPal
Selected by customer Worldwide Selected by customer 7 - 10 days
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please purchase carefully as ordered products cannot be returned, exchanged, or refunded.
- Shipping will take 7-10 business days (for in-stock items).
- Shipping may take longer for some items.
- EMS tracking information may take 2-3 days to be available.
Worldwide Tracking: http://www.track-trace.com/post
USA Tracking: https://tools.usps.com
Canada Tracking: http://www.canadapost.ca
Australia Tracking: http://auspost.com.au/track
Japan Tracking https://www.aftership.com/ko/couriers/sagawa
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
Please be advised that these charges are levied by the destination country and we do not have control over them.
In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.
Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Important: Your order is shipped once your payment has been cleared. Please purchase carefully as ordered products cannot be returned, exchanged, or refunded.
- Shipping will take 7-10 business days (for in-stock items).
- Shipping may take longer for some items.
- EMS tracking information may take 2-3 days to be available.
Worldwide Tracking: http://www.track-trace.com/post
USA Tracking: https://tools.usps.com
Canada Tracking: http://www.canadapost.ca
Australia Tracking: http://auspost.com.au/track
Japan Tracking https://www.aftership.com/ko/couriers/sagawa
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
Please be advised that these charges are levied by the destination country and we do not have control over them.
In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.
Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
*
Please purchase carefully as ordered products cannot be returned, exchanged, or refunded.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
3) We do not accept return(s) if:
-you are returning shoes, bags, or any other accessories
-the products are damaged due to customer mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made during shipment
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by forum within 7 days of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags, etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
3) We do not accept return(s) if:
-you are returning shoes, bags, or any other accessories
-the products are damaged due to customer mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made during shipment
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by forum within 7 days of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags, etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Reward Points for a Purchases:
Reward Points of 1% of your order will be issued to your account after 20days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available Reward Points balance.
Cancellation of Reward Points:
Pending Reward Points issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your Reward Points will be cancelled if you close your account. Furthermore, your Reward Points will expire if there are no newly issued Reward Points for three years.
Reward Points of 1% of your order will be issued to your account after 20days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available Reward Points balance.
Cancellation of Reward Points:
Pending Reward Points issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your Reward Points will be cancelled if you close your account. Furthermore, your Reward Points will expire if there are no newly issued Reward Points for three years.
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CUSTOMER SERVICE -
INFORMATION -
COMPANY INFO